Ratings & Reviews

Overall Rating

(129 reviews)
86% of customers recommend this property

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Resident Reviews

submitted by Jean L. - |Recommended: YesGood Improvements — It is good.
submitted by Ajaynath S. - |Recommended: YesGood — Good
submitted by Susan L. - |Recommended: YesI all that I want in an apartment — I never had any problems here. The maintenance is right on top of things. Everything gets done in a timely manner. The office staff is very friendly and professional. This place is the closest to owning a home.
submitted by Lauren K. - |Recommended: YesNot Bad — The area isn't too bad. Sometimes parking can be an issue. As for the apartment itself I love mine. I love the spacious rooms, everything works very well. I like how bright and airy each room is. One thing that has changed is being able to contact the office. they rarely answer the phones and it takes a while for someone to get back to you. I have tried to stop in there a few times for general inquiries because I could not get someone on the phone and the office is always too busy for me.
response from property -Dear Lauren- Thank you for sharing your experience with Franklin Commons. We are very happy to hear that you love your apartment! You're right- there is so much to enjoy from the resident events to the fire pit behind the clubhouse and the pool. I am sorry to hear that you have difficulty reaching the office. Did you know that most of your questions can be addressed using the resident portal? There is even an app to make it even easier for you! Search for Resident Portal in your app store. Through the portal, you can pay rent, submit work orders, and even contact us. You may like this convenient alternative! Please let us know if we can help you get the portal set up. We look forward to your continued residency! Warmly- Your Franklin Commons Team
submitted by Sagar N. - |Recommended: YesGood community with bad maintenance staff — I live here from past three years, the community is peaceful and calm. But, the maintenance problems aren't resolved within time, sometimes it takes weeks to acknowledge it and sometimes they even close the request without attending it. And also the rent is increasing rapidly every year which made most of my friends to vacate this community.
response from property -Dear Sagar- Thank you so much for sharing your experience with Franklin Commons. While we did face some challenges with maintenance, we have made huge improvements with both the repairs or replacements and the timeliness of each request. I personally work with the Team, reviewing and addressing each request that is submitted. When I reviewed your requests, it appears as though each ticket has been completed. If there is anything outstanding, please email me directly and I will ensure that all is resolved for you. It is very important to me and the entire Team that you are happy and comfortable in your home. If you are not, I will personally help you. To reach me personally, please email me at Franklincommons.pm@aionmanagement.com. You can also submit requests using the portal, and I will be certain that your concern is addressed. Thank you again for your feedback. It is my goal for you to see an immediate improvement in services provided to you. Thanks again!
submitted by Joanne T. - |Recommended: YesLeasing maintenance — I love it here, I've been here 7 years. Amanda in the leasing office is very professional and easy to talk with. Jose Rodriquez is part of the maintenance crew and he is excellent in his job. He knows what he is doing.
response from property -Dear Joanne- Thank you so much for your kind words! I am thrilled to hear that you have been pleased with the service provided by the Franklin Commons Team. Please be sure to join us at Resident Events that we hold several times each month. We look forward to your continued residency! Warmly- Your Franklin Commons Team
submitted by Denise D. - |Recommended: YesGreat Place to Live — I have been a resident for 14 years. Two years in one apartment and then I moved to South America for two years years. Upon my return to the US, I chose to return to this complex. The floor plan is the best I have seen. The kitchen is bright due to the sliding glass doors that lead onto the patio. The bathroom has a window as well. Each room is spacious and light. When windows are open every room has a delightful cross ventilation. There is ample closet space and kitchen cabinetry. The only downside is that I can hear everything from the apartment upstairs and they can hear me as well but it is not an issue if your neighbors are considerate. I cannot say enough about the office staff. Amanda and Elisa are warm and friendly and they make every effort to address and resolve any issues you may have in record time. Jose and Angelo of the maintenance team have gone above and beyond to help me. I live alone and they have been a Godsend. This is HOME
response from property -Dear Denise- Thank you for taking the time to share your experience at Franklin Commons! We are so thankful to have a resident such as yourself, and are thrilled to hear that you have enjoyed your time with us. Providing a comfortable home to you is our #1 goal. Please always let us know what we can do to assist you. We look forward to seeing you at our next Resident Event! Your Franklin Commons Team
submitted by Britni W. - |Recommended: YesIt's a beautiful and friendly area. — The apartments are a great size for two people, but unfortunately there isn't enough parking for all the residents.
response from property -Dear Britni- Thank you for sharing your experience with Franklin Commons! I am thrilled to hear that you are pleased with the size of your apartment. I am sorry to hear that you feel the parking is inadequate. At the time the community was built, the approximately 1100 spots throughout the community were more than ample. However, it is quite common for today's households to have 2-4 cars each. Please report any disabled or abandoned vehicles you may notice to the leasing office so that we can address any extras. Thank you!
submitted by Sara D. - |Recommended: YesQuiet neighborhood — The walls are too thin, you hear everything that your neighbors do other than that, it's a nice area to live in
response from property -Dear Sara- Thanks for sharing your thoughts and review with us! I agree that Bensalem is a wonderful area to live in- shopping and excellent restaurants close by, great school district, and close enough to the city to enjoy all that Philly has to offer. We look forward to your continued residency- make sure you join us for the Resident Events we hold several times each month. Thanks again, Sara!
submitted by Mayank B. - |Recommended: YesBest One Two Bedroom Apartments in the entire Bucks County — Franklin Commons is not one of the Best but only the best Apartment Complex in the entire Bucks county area I have ever seen. Neat and spacious Bedrooms, immediate customer service and very friendly staff. Nice play area for Kids and adults and also they have a separate space for Pets. I will definitely recommend these Apartments to everyone looking for one and two bedroom apartments.
response from property -Dear Mayank- Thank you for sharing such a great experience at Franklin Commons! I am thrilled to hear that you have enjoyed your time with us and that you will recommend us to a friend. Please be sure to join us for our Resident Events each month- a great time to meet neighbors and interact with your Franklin Commons Team. Thanks again!
submitted by Frances C. - |Recommended: NoPricey dated — Apartments are dated and are not energy efficient. Management has no appreciation for long time responsible renters. Parking is limited and incentives are provided on the renters cost such as valet trash pick up. Management has spent money on pool renovations and dog parks rather than updated existing units unless charging renters more monthly .
response from property -Dear Frances- Thank you for your feedback regarding the community and the on-going improvements. We are pleased with the work that has been completed, and are excited to finish the renovations to the apartments that hadn't previously received an update. You are correct that the upgraded apartment homes are available at a rental amount higher than those with less recent improvements. A similar comparison could be made to purchasing a home- one that is more dated would be less expensive than a home with all the bells and whistles. We encourage you to take a look at the renovations. If you are interested in living in a home with the modern finishes, we are happy to discuss the availability with you. Thanks again for sharing your thoughts with us! Warmly, Your Franklin Commons Team
submitted by Peggy H. - |Recommended: YesI love the property — I would tell them it is a great complex to live at
response from property -Dear Peggy- Thank you for your great feedback! I am thrilled to hear that you are content and comfortable in your home. Please be sure to join us for our resident events and help us celebrate what a fantastic community we have! We look forward to your continued residency.
submitted by Maureen H. - |Recommended: NoIt's ok — Walls are extremely thin. Can hear everything going on upstairs as if in same room, including sex. It's embarrassing.
response from property -Dear Maureen- Thank you for sharing your experience with Franklin Commons. Based on your feedback, it sounds as though you have had a great experience so far! I am sorry to hear that you are disturbed by neighbors. In my experience, residents are often not aware that they are making noise that can be heard by others. Please feel free to contact the Management Office if you need any assistance- we are here to help!
submitted by Muhammad B. - |Recommended: YesA — Excellent Place
response from property -Dear Muhammad- Thank you so much for the feedback! I am thrilled to see that you have been so happy with Franklin Commons! We look forward to seeing you at our Resident Events each month. LIKE us on Facebook to stay connected to all the exciting events and updates. Thanks again!
submitted by Jason R. - |Recommended: YesLove this place — Friendly community with great employees
response from property -Hello Jason! Thank you for sharing your experience with the team at Franklin Commons. I am thrilled to hear that you have had such a positive stay with us. Please let us know if there is anything we can do to assist you.

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