Ratings & Reviews

Overall Rating

4(94 reviews)85.1% of customers recommend this property

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Resident Reviews

submitted by Ganesh O. - |Recommended: YesGood Maintenace - Nice staff — Good community to stay, Maintenance is perfect. Greenery, spacious apartments, pet friendly. Its been months staying in this community, i would love to continue here.
submitted by Nitin M. - |Recommended: NoIt is a good option to live rent in Bensalem. — It is a nice place in terms of layout, space and natural lighting. However, smell noise from the neighboring apt and the squeaking floors are really annoying.
submitted by Jennifer T. - |Recommended: YesVery Nice — Maintenance is not reliable.
submitted by Anthony V. - |Recommended: YesNot bad but plenty of room for improvement — Nice place. Needs improvement but its ongoing now. Great for short term leasing.
submitted by Kotini - |Recommended: YesExcellent Place to Live — I just moved to this apartment and looks very nice, organized. has nice parking place and the staff is good and cooperative.
submitted by Destiny M. - |Recommended: YesBeautiful apartments and friendly environment — Great experience, love the area would recommend to anybody
submitted by Valerie D. - |Recommended: YesThis is the most fabulous place to live — This has been my home for more years than i care to print The apartments are huge And have separate rooms like a home and this IS my home. People Neighbors are quiet, caring and respectful. The amenities are outstanding and getting better every year if that is possible The staff, management, technicians ad administration really go the extra mile- Whether it is salting the sidewalks on icy days or saying hello when you walk down the street They are an outstanding team and I would never live any where else and no other place is my home Thank you Franklin Commons for being professional, kind and efficient
submitted by Lynia M. - |Recommended: NoJust my thoughts — I moved to Bensalem in 2006 and at that time I chose another complex but fast forward I was finally able to move into Franklin Commons in 2016. I had heard great reviews and I loved the landscape and amenities that came along with being a resident. That first year was great the staff was helpful and I had not issues with maintenance. But now as 2017 comes to an end and with the management changes those feelings I had in the beginning have faded and it seems like its not about the resident and just about the money and squeezing everything they can out of you with different fees all over the place. Even speaking to residents who have been here for years they are now headed out in search of what they thought they could find here. I am not saying everything is bad, but I just wish that management really listened to the residents because without us there is no Franklin Commons.
submitted by Eric W. - |Recommended: YesGood bang for the buck — Overall nice place to live
submitted by Debra N. - |Recommended: YesBeautiful complex and spacious units. — I would say that the staff when not being changed over is fine. Amanda Leasing Agent Mgr. goes above and beyond the call of her position to keep all tenants satisfied. I have to say previously after 6 months only 10 months in I am now living like I should in a unit I can call home. I believe with switching over the staff members, taking away the knowledgeable one's, it left things hanging for the next person who was unaware which then left the tenants waiting and not happy. Yes, me being one of them. I see changes now with the new management in the office and hope this continues. It is a team effort and hope it stays that way.
submitted by Jean L. - |Recommended: YesGood Improvements — It is good.
submitted by Ajaynath S. - |Recommended: YesGood — Good
submitted by Susan L. - |Recommended: YesI all that I want in an apartment — I never had any problems here. The maintenance is right on top of things. Everything gets done in a timely manner. The office staff is very friendly and professional. This place is the closest to owning a home.
submitted by Lauren K. - |Recommended: YesNot Bad — The area isn't too bad. Sometimes parking can be an issue. As for the apartment itself I love mine. I love the spacious rooms, everything works very well. I like how bright and airy each room is. One thing that has changed is being able to contact the office. they rarely answer the phones and it takes a while for someone to get back to you. I have tried to stop in there a few times for general inquiries because I could not get someone on the phone and the office is always too busy for me.
response from property -Dear Lauren- Thank you for sharing your experience with Franklin Commons. We are very happy to hear that you love your apartment! You're right- there is so much to enjoy from the resident events to the fire pit behind the clubhouse and the pool. I am sorry to hear that you have difficulty reaching the office. Did you know that most of your questions can be addressed using the resident portal? There is even an app to make it even easier for you! Search for Resident Portal in your app store. Through the portal, you can pay rent, submit work orders, and even contact us. You may like this convenient alternative! Please let us know if we can help you get the portal set up. We look forward to your continued residency! Warmly- Your Franklin Commons Team
submitted by Sagar N. - |Recommended: YesGood community with bad maintenance staff — I live here from past three years, the community is peaceful and calm. But, the maintenance problems aren't resolved within time, sometimes it takes weeks to acknowledge it and sometimes they even close the request without attending it. And also the rent is increasing rapidly every year which made most of my friends to vacate this community.
response from property -Dear Sagar- Thank you so much for sharing your experience with Franklin Commons. While we did face some challenges with maintenance, we have made huge improvements with both the repairs or replacements and the timeliness of each request. I personally work with the Team, reviewing and addressing each request that is submitted. When I reviewed your requests, it appears as though each ticket has been completed. If there is anything outstanding, please email me directly and I will ensure that all is resolved for you. It is very important to me and the entire Team that you are happy and comfortable in your home. If you are not, I will personally help you. To reach me personally, please email me at Franklincommons.pm@aionmanagement.com. You can also submit requests using the portal, and I will be certain that your concern is addressed. Thank you again for your feedback. It is my goal for you to see an immediate improvement in services provided to you. Thanks again!

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