Ratings & Reviews

Overall Rating

4(76 reviews)85.5% of customers recommend this property

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Resident Reviews

Not bad but plenty of room for improvement submitted by Anthony V. - |Recommended: YesNice place. Needs improvement but its ongoing now. Great for short term leasing.
Excellent Place to Live submitted by Kotini - |Recommended: YesI just moved to this apartment and looks very nice, organized. has nice parking place and the staff is good and cooperative.
Beautiful apartments and friendly environment submitted by Destiny M. - |Recommended: YesGreat experience, love the area would recommend to anybody
This is the most fabulous place to live submitted by Valerie D. - |Recommended: YesThis has been my home for more years than i care to print The apartments are huge And have separate rooms like a home and this IS my home. People Neighbors are quiet, caring and respectful. The amenities are outstanding and getting better every year if that is possible The staff, management, technicians ad administration really go the extra mile- Whether it is salting the sidewalks on icy days or saying hello when you walk down the street They are an outstanding team and I would never live any where else and no other place is my home Thank you Franklin Commons for being professional, kind and efficient
Just my thoughtssubmitted by Lynia M. - |Recommended: NoI moved to Bensalem in 2006 and at that time I chose another complex but fast forward I was finally able to move into Franklin Commons in 2016. I had heard great reviews and I loved the landscape and amenities that came along with being a resident. That first year was great the staff was helpful and I had not issues with maintenance. But now as 2017 comes to an end and with the management changes those feelings I had in the beginning have faded and it seems like its not about the resident and just about the money and squeezing everything they can out of you with different fees all over the place. Even speaking to residents who have been here for years they are now headed out in search of what they thought they could find here. I am not saying everything is bad, but I just wish that management really listened to the residents because without us there is no Franklin Commons.
Good bang for the bucksubmitted by Eric W. - |Recommended: YesOverall nice place to live
Beautiful complex and spacious units. submitted by Debra N. - |Recommended: YesI would say that the staff when not being changed over is fine. Amanda Leasing Agent Mgr. goes above and beyond the call of her position to keep all tenants satisfied. I have to say previously after 6 months only 10 months in I am now living like I should in a unit I can call home. I believe with switching over the staff members, taking away the knowledgeable one's, it left things hanging for the next person who was unaware which then left the tenants waiting and not happy. Yes, me being one of them. I see changes now with the new management in the office and hope this continues. It is a team effort and hope it stays that way.
Good Improvementssubmitted by Jean L. - |Recommended: YesIt is good.
Goodsubmitted by Ajaynath S. - |Recommended: YesGood
I all that I want in an apartmentsubmitted by Susan L. - |Recommended: YesI never had any problems here. The maintenance is right on top of things. Everything gets done in a timely manner. The office staff is very friendly and professional. This place is the closest to owning a home.
Not Badsubmitted by Lauren K. - |Recommended: YesThe area isn't too bad. Sometimes parking can be an issue. As for the apartment itself I love mine. I love the spacious rooms, everything works very well. I like how bright and airy each room is. One thing that has changed is being able to contact the office. they rarely answer the phones and it takes a while for someone to get back to you. I have tried to stop in there a few times for general inquiries because I could not get someone on the phone and the office is always too busy for me.
response from property -Dear Lauren- Thank you for sharing your experience with Franklin Commons. We are very happy to hear that you love your apartment! You're right- there is so much to enjoy from the resident events to the fire pit behind the clubhouse and the pool. I am sorry to hear that you have difficulty reaching the office. Did you know that most of your questions can be addressed using the resident portal? There is even an app to make it even easier for you! Search for Resident Portal in your app store. Through the portal, you can pay rent, submit work orders, and even contact us. You may like this convenient alternative! Please let us know if we can help you get the portal set up. We look forward to your continued residency! Warmly- Your Franklin Commons Team
Good community with bad maintenance staffsubmitted by Sagar N. - |Recommended: YesI live here from past three years, the community is peaceful and calm. But, the maintenance problems aren't resolved within time, sometimes it takes weeks to acknowledge it and sometimes they even close the request without attending it. And also the rent is increasing rapidly every year which made most of my friends to vacate this community.
response from property -Dear Sagar- Thank you so much for sharing your experience with Franklin Commons. While we did face some challenges with maintenance, we have made huge improvements with both the repairs or replacements and the timeliness of each request. I personally work with the Team, reviewing and addressing each request that is submitted. When I reviewed your requests, it appears as though each ticket has been completed. If there is anything outstanding, please email me directly and I will ensure that all is resolved for you. It is very important to me and the entire Team that you are happy and comfortable in your home. If you are not, I will personally help you. To reach me personally, please email me at Franklincommons.pm@aionmanagement.com. You can also submit requests using the portal, and I will be certain that your concern is addressed. Thank you again for your feedback. It is my goal for you to see an immediate improvement in services provided to you. Thanks again!
Leasing maintenance submitted by Joanne T. - |Recommended: YesI love it here, I've been here 7 years. Amanda in the leasing office is very professional and easy to talk with. Jose Rodriquez is part of the maintenance crew and he is excellent in his job. He knows what he is doing.
response from property -Dear Joanne- Thank you so much for your kind words! I am thrilled to hear that you have been pleased with the service provided by the Franklin Commons Team. Please be sure to join us at Resident Events that we hold several times each month. We look forward to your continued residency! Warmly- Your Franklin Commons Team
Great Place to Livesubmitted by Denise D. - |Recommended: YesI have been a resident for 14 years. Two years in one apartment and then I moved to South America for two years years. Upon my return to the US, I chose to return to this complex. The floor plan is the best I have seen. The kitchen is bright due to the sliding glass doors that lead onto the patio. The bathroom has a window as well. Each room is spacious and light. When windows are open every room has a delightful cross ventilation. There is ample closet space and kitchen cabinetry. The only downside is that I can hear everything from the apartment upstairs and they can hear me as well but it is not an issue if your neighbors are considerate. I cannot say enough about the office staff. Amanda and Elisa are warm and friendly and they make every effort to address and resolve any issues you may have in record time. Jose and Angelo of the maintenance team have gone above and beyond to help me. I live alone and they have been a Godsend. This is HOME
response from property -Dear Denise- Thank you for taking the time to share your experience at Franklin Commons! We are so thankful to have a resident such as yourself, and are thrilled to hear that you have enjoyed your time with us. Providing a comfortable home to you is our #1 goal. Please always let us know what we can do to assist you. We look forward to seeing you at our next Resident Event! Your Franklin Commons Team
It's a beautiful and friendly area. submitted by Britni W. - |Recommended: YesThe apartments are a great size for two people, but unfortunately there isn't enough parking for all the residents.
response from property -Dear Britni- Thank you for sharing your experience with Franklin Commons! I am thrilled to hear that you are pleased with the size of your apartment. I am sorry to hear that you feel the parking is inadequate. At the time the community was built, the approximately 1100 spots throughout the community were more than ample. However, it is quite common for today's households to have 2-4 cars each. Please report any disabled or abandoned vehicles you may notice to the leasing office so that we can address any extras. Thank you!

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