Ratings & Reviews

Overall Rating

4(76 reviews)85.5% of customers recommend this property

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Resident Reviews

The buildings are older. But it is a nice place to live. Maintenance crew could do bettersubmitted by Thomas M. - |Recommended: NoMaintenence is sub-par. Squirls in attic are uncontested rulers of that attic. They set traps to no avail. Managment refuses to find squirl entry points and close them. Repair requests go unanswered for weeks. Requests are closed out without every performing repairs. There are nice things about living here. I do like the area and how quiet it is it night. The only real issue I have is the quality of maintenance and the level of competence of the maintenance crew. while a few of their employees where courteous, the manager is not courteous. Gives you false phone numbers to call to talk to him directly. And it seems the more I contact them the longer my maintenance request are answered
Not the wrost place but not the bestsubmitted by Charlotte B. - |Recommended: Yesmaintain dose not do their job. they lie and say they completed the work and you get a review asking how well they did the job and thats how you know they have closed the work order without doing the work.The office staff is very nice and easy to work with if maintian could take a page out of their book that would improve this place. other thing we pay rent and choice this place part because they come with some perks such as a computer room,game,gym all of which have been closed for months and no clue as to when it will reopen. we should all get a discount on our rent till the work is completed. parking its not well though out for every building and there are times i have to walk far away from my building because of the lack of parking near my building. thanks
PERFECT COMMUNITY FOR FAMILIES WITH KIDSsubmitted by PURUSHOTHAM G. - |Recommended: YesPERFECT COMMUNITY FOR FAMILIES WITH KIDS
Very Nicesubmitted by William D. - |Recommended: YesI would tell them it is a nice place to live, but some of the rent is a bit high
The common areas are not being maintained, tree limbs and debris not cleaned up.submitted by Judith K. - |Recommended: NoI can hear everything from the other apartments and smell what they are cooking. Be prepared to be frozen or scalded in the shower since we share a hot water heater. My dryer is ready to fall off the shelf. The furnace and ac. are so old parts are not available anymore. The center of my living room floor has a large indention.about 3 feet square. The residents are being threatened with a 50 fine for messy decks or patios but tree limbs and debris is not cleaned up in common areas. All this and an 80. increase in rent that is non-negotiable.
Getting worsesubmitted by Nicole N. - |Recommended: NoSince this apartment complex was taken over by the new management company the apartment complex quality and service seem to be getting worse than it was before. They're constantly hounding their residence for money, fixing things that don't need to be fixed and leaving the things that do need to be fixed broken for months to years at a time. Maintenance is horrible especially the emergency maintenance because you call when your power is out and they still don't come to fix it.
Reviewsubmitted by Chirag P. - |Recommended: YesI love living here and everybody is generally pretty great. My one complaint is that a lot of people work until 5pm. It’s hard to get to the office if you need to for anything. Other than that no issues or concerns.
Mantained, Low Quality FIxtures, Profesional, Comfysubmitted by John B. - |Recommended: YesSpectacular
It's good.submitted by Hitesh P. - |Recommended: YesThis community is the nice and clean community to stay.
Maachalisubmitted by Mariely A. - |Recommended: YesIs very quiet
Nice apartment that is on the upswingsubmitted by Eric T. - |Recommended: YesThe apartment is nice and the layout is great. Maintenance is never an issue and the staff are extremely nice, responsive and professional. The clubhouse is beautiful. You will easily notice the complex is constantly upgrading. The pool area, Amazon lockers and parking lot are all up-to-date. The quality of the amenities make you feel modern and appreciative for updated living.
Everything is goodsubmitted by Milla B. - |Recommended: YesI ll invite them and show how is great my place
Good Place to Make Your Homesubmitted by Deborah P. - |Recommended: YesFranklin Commons Apartment-Homes is a great place to live. The rooms are spacious and in an open floor plan. The spacious grounds are well maintained. The maintenance people and the staff are very professional.
Very slow for property updatesubmitted by Olgi D. - |Recommended: NoEver since AION management took over the apartment complex things have gone down. There has been a pot hole taking up a parking spot for the past 6 months, which has been reported to the office by numerous residents and it is still not taken care of. Gym equipment is not updated and continues to break down a lot. Takes a couple of weeks for something to be done. The computer lab had a printer that broke down and when I asked the staff when it was going to be repaired they said that they did not have immediate plans to fix it because they wanted to knock the computer lab out and make the gym bigger. For months - almost a year there was no printer but eventually they came around to fixing it. Last year I took out my trash at 8 02pm and the people collecting the trash left a passive aggressive note at my door. I found this completely unprofessional and rude, especially when I saw them once speeding around the complex and dropping trash off the side of the road at this occurrence I did report it to the office . I do not like the layout of the apartment. I tried putting up a doggy gate in my hallway but I couldn't because the walls are uneven. There's only 1 draw in the kitchen. Maintenance can be a hit or miss. Some orders are taken care of efficiently and immediately. For some orders I have to call maintenance back to fix it again the bathroom ceiling leaks so every couple of months I have to call someone back to fix it put a band-aid on it . The staff at the office are very friendly and do whatever they can in their power to make things right but it seems like they are limited. Before AION management, the staff had more access to things so they were able to take care of things immediately. When I first moved into Franklin Commons it seemed great but when this new company took over there were just more fees and didn't seem very community friendly.
Best community to live with good service accomodationsubmitted by Chinmay M. - |Recommended: YesBest living option

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